Terms & Conditions

As policy, tickets are non-refundable and non-transferable. If booking a cancelled outside of 24 hours of flight time, ticket credit will be valid for up to 6 months of original travel date. No refund or credit for tickets cancelled within 24 hours of flight time No Show passengers. Change fees and/or penalties may apply for changes made after booking has been confirmed.

For Domestic Connections, it is recommended for passengers to allow a minimum 1 hour between flights. For International Connections, passengers are recommended to allow a minimum of 3 hours between flights in order to allow adequate time to check-in and clear security. Check-in time for our domestic flight is 30 minutes prior to flight time. Maya Island Air is not liable to passengers who arrive after their assigned departure time.

Maya Island Air is not liable for fragile or perishable articles being transported on its aircrafts. Do not pack valuables or irreplaceable articles such as cash, jewelry, camera equipment, medicine, eyeglasses, legal documents, antiques, and electronic items in any checked bag as we will not be liable for damage to or loss of these items.

We do not accept liability for minor cuts or scrapes sustained commonly in the handling of baggage or for the failure or loss of wheels, straps and other accessories. Improperly packed and/or fragile items will be conditionally accepted with the understanding that Maya Island Air will not be held responsible for any damage to said items.

Maximum liability for the loss or damage to a bag and its contents is based on shipping weight and will be limited to applicable domestic aviation and IATA regulations.